Política de reembolso

Refund Policy

Last updated: July 30, 2026

At Clensly, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories and components.

Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Used skincare or personal care devices.
Items damaged due to misuse.
Gift cards (if applicable).

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

We'll review your request and, if approved, we'll provide a replacement or a full refund.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, Clensly will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.