Frequently Asked Questions (FAQs)

Welcome to Clensly! Below are answers to some of our most common questions. If you can't find what you're looking for, feel free to contact our support team.

1. How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery times are:

• United States: 7–10 business days
• International: 7–15 business days

Shipping times may vary during holidays or due to carrier delays.

2. How can I track my order?

Once your order has shipped, you'll receive a confirmation email with your tracking information (when available).

3. Do you ship internationally?

No! We do not currently ship to countries worldwide. Worldwide shipping coming soon.

4. What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 30 days of delivery with your order number and clear photos or videos of the issue. We'll work with you to resolve it as quickly as possible.

5. What is your return policy?

We accept eligible returns within 30 days of delivery. Returned items must be unused, in their original condition, and in the original packaging.

Please visit our Refund Policy page for full details.

6. Can I cancel my order?

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled but may qualify for a return under our Refund Policy.

7. Is the facial cleansing brush suitable for sensitive skin?

Yes. The soft silicone bristles are designed to be gentle on most skin types, including sensitive skin. We recommend starting with the lowest intensity setting and discontinuing use if irritation occurs.

8. Is the cleansing brush waterproof?

Yes. The brush features a waterproof design suitable for use in the bathroom. Please follow the care instructions included with your product.

9. How often should I use the cleansing brush?

For most people, using the brush 1–2 times per day is sufficient. If you have sensitive skin, you may prefer to use it a few times per week and adjust based on your skin's needs.

10. How do I clean the brush?

Rinse the silicone bristles with warm water after each use. You may use a mild soap to keep the brush clean. Allow it to air dry before storing.

11. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

12. How can I contact Clensly?

If you have any questions, our support team is happy to help.

Email: support@clenslyskin.com

Response Time: We aim to reply within 24–48 business hours.

Still Need Help?

We're committed to providing excellent customer service. If your question wasn't answered here, please contact our support team, and we'll be happy to assist you.